Free 2-Man Room of Choice Delivery

At Crown Contract Beds, we aim to provide a smooth and professional delivery experience. Below is everything you need to know about how your order will be processed and delivered.

• Order is placed.
• Sent to our manufacturing team for production.
• The item(s) are handed to our trusted delivery partner.
• The delivery partner allocates your item(s) to a delivery route.
• You will be contacted to confirm your delivery date. 
• Order is then delivered.
  

On the day of delivery, the delivery team will call you 30 minutes before arrival and deliver to the room of your choice. Delivery is within 3–7 working days to mainland UK.

All customers will receive a confirmed date 24–48 hours before delivery.

Please ensure your contact information is correct so our delivery team can reach you.

Postcode Surcharges
Some postcode areas may require a small surcharge due to location or accessibility:

£30: LL, SA, EX, DT, BH, ML, IP, BN, SO, TN, G, EH, KA, TD, FK, DD, KY, DG, PO, NR, CT, PH

£40: PL, TQ, TR, PA

£60: AB, IV, BT

If your postcode falls into one of these zones, our team will contact you to arrange payment. Your order will be paused until the surcharge is paid.

There may be a potential delay in delivery if your postcode falls under any of the specified surcharge areas.

Failed Deliveries
If you are unavailable at the time of delivery or do not follow the required delivery instructions, a failed delivery charge of up to £60 will be applied.

What Happens if I Don’t Pay the Failed Delivery Charge?
The failed delivery charge must be paid within 24 hours of being issued.

If payment is not received within this time, your order will be cancelled

Any refund issued will have the failed delivery charge and a 50% restocking fee deducted.

Contact Us
If you have any questions about delivery or need to make changes to your order, feel free to reach out to our customer service team at:

Email: support@crowncontractbeds.co.uk
Phone: 0333 772 4196 

Hours: Monday to Friday, 9:00 AM – 5:00 PM

Thank you for choosing Crown Contract Beds. We look forward to delivering comfort to your door.

What is CRIB 5 / Ignition Source 5?
The term CRIB 5 or otherwise know as Ignition Source 5, relates to furniture or furnishings, including beds and mattresses which have been tested to pass UK Fire Regulations 1988. The tests carried out do not make an item entirely fireproof, but dramatically reduces the risk of ignition which could potentially save lives.

Who does it affect?
All of the following hospitality businesses are recognised as requiring Crib 5 / Ignition Source 5 treated products and therefore must use ‘contract’ mattresses and beds:

Hotels
Guest Houses
Bed and Breakfasts
Holiday Parks
Holiday Lettings
Youth Hostels
Universities
Health Care Sector

What makes a product legally compliant?
In order to buy a mattress or bed for commercial use, the product must comply to specific UK Fire Regulations comprising of the following tests:

BS EN597-1 (Cigarette)
BS EN597-2 (Match)
CRIB 5 - BS7177

Why must your business follow UK fire regulations?
Government legislation dictates that it is an offence to use contract mattresses and contract beds that have not met BS7177 standards for commercial use. Failure to use a product that does not meet the minimum requirements could lead to prosecution in the event of a fire and invalidate your insurance.

Further information
For a guide to the Furniture and Furnishings Fire and Safety Regulations please visit: http://www.legislation.gov.uk/uksi/1988/1324/contents/made

Need a larger quantity? Please Contact Us for exclusive bulk order pricing and tailored quotes.

Call: 0333 772 4196
Email: support@crowncontractbeds.co.uk